FAQs
What are the steps involved in making handmade ceramics?
All my pieces begin as a ball of stoneware clay, which is wedged by hand to remove air bubbles and ensure the clay's the perfect consistency to throw with. The clay is then thrown on a potter's wheel to create the form, before being left to dry overnight. The piece is then put back on the wheel, and excess clay is trimmed away using sharp turning tools to refine it further - it's at this point that any attachments, such as handles, are attached. The piece is then left to dry slowly until it's completely bone dry, before being bisque fired in the kiln to almost 1,000°c. After that, it's sanded, rinsed and glazed, before going back into the kiln for a final firing to 1220°c. It's a long process, with many steps where things can go wrong, but there's something magic about seeing a finished piece come out of the kiln!
Do you take custom orders and commissions?
Yes! If you have something specific in mind, please get in touch through the contact page to discuss your requirements and how I can help.
How and when will I receive my item?
All pieces are carefully wrapped and packaged, and sent to you via Royal Mail. Tracking numbers will be shared after despatch, and you can expect to receive your item around 5-7 working days after purchase. At busy times it may take a little longer, but you'll receive an email confirmation as soon as your order is on the way.
What happens if my item arrives damaged?
While I will try my very best to ensure items are carefully protected on their journey to you, in the rare event that something does arrive damaged please get in touch at hello@umitceramics.com with pictures of the damaged parcel and item and we'll make things right.
What's the return policy?
I hope you'll love your new piece, but in the event that you wish to return it for a refund, this can be done within 14 days if the item is returned in original condition. Please get in touch at hello@umitceramics.com to discuss this.
Where do you post to?
Currently postage is available within the UK only. If you're from further afield and looking to buy something, please get in touch and we can discuss shipping options and costs.